Introduction

Welcome to our Shipping Policy page! We want your shopping experience with us to be seamless, satisfying, and stress-free. That’s why we’ve outlined every important detail about how we handle shipping for your home decor orders across the USA and Canada.

Whether you’re ordering a stunning wall art piece or a cozy candle holder, here’s everything you need to know about delivery timelines, costs, tracking, and more.

Shipping Coverage

Do We Ship Internationally?

Currently, we only ship within the United States and Canada. We’re working on expanding globally in the near future!

Shipping Locations – USA & Canada

We proudly ship to all 50 states in the U.S. and most provinces in Canada. Some remote areas may experience slightly longer delivery times.

Shipping Restrictions

We do not ship to:

  • PO Boxes
  • APO/FPO addresses
  • Territories outside mainland USA or Canada

Processing Time

When Will My Order Ship?

All orders are processed within 1–3 business days after your order confirmation email is sent. Orders placed on weekends or holidays are processed the next business day.

Order Verification and Quality Checks

We verify all orders and perform quality checks before dispatching. This ensures every item reaches you in perfect condition.

Shipping Methods & Carriers

Standard Shipping

Standard shipping is available for all orders. Delivery time ranges from 5–8 business days depending on your location.

Express Delivery Options

Need it faster? Choose Express Shipping at checkout for 2–4 business day delivery. Additional charges apply.

Partnered Couriers

We use trusted carriers like:

  1. UPS
  2. FedEx
  3. USPS
  4. Canada Post

Shipping Charges

Free Shipping Eligibility

Enjoy Free Standard Shipping on all orders over $75 USD. No code required — discount is automatically applied at checkout.

Flat Rate vs. Calculated Shipping

  • Flat Rate: $6.95 for orders under $75
  • Express Shipping: Rates calculated at checkout

Customs & Duties (Canada)

Canadian customers are responsible for any import duties or taxes. We’ll provide all necessary documentation for customs clearance.

Estimated Delivery Time

Average Timeframe for USA Orders

  • Standard Shipping: 5–8 business days
  • Express Shipping: 2–4 business days

Average Timeframe for Canada Orders

  • Standard Shipping: 7–12 business days
  • Express Shipping: 3–6 business days

Possible Delays

During peak seasons or unforeseen events (weather, holidays), deliveries might be delayed. We appreciate your patience.

Order Tracking

How to Track Your Package

As soon as your order ships, you’ll receive an email with a tracking number. You can track your package anytime using the provided link.

What to Do If Tracking Doesn’t Update

Tracking updates can sometimes take 24–48 hours. If your tracking hasn’t updated within that time, contact our support team for help.

Delivery Issues

Delayed Delivery

Still waiting? Check your tracking first. If there’s no movement after 48 hours, reach out to our Customer Care Team.

Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the courier. Please file a claim with the carrier or contact us for assistance.

Wrong Address Policy

Entered the wrong shipping address? Email us within 6 hours of your order. After that, we can’t guarantee changes before shipment.

Undeliverable Packages

What Happens to Refused Deliveries

If your order is refused or undeliverable, you will be refunded minus:

  • Original shipping cost
  • Return shipping fee

Shipping During Holidays or Sales

Extended Shipping Times

During major holidays or big sale events, processing and shipping may take longer than usual. Please allow extra time for your order to arrive.

Black Friday / Cyber Monday Shipping Tips

Order early to avoid delays. High volume can slow down courier networks, especially in peak seasons.

Damaged or Incorrect Items

What to Do If Your Item Arrives Damaged

Snap a picture and send it to support@[yourstore].com within 3 days of receiving your item. We’ll handle the rest!

Replacements or Refunds

We offer free replacements for:

  • Damaged items
  • Incorrect orders

Refunds are also available if no replacement is possible.