Store Name: Decorvine.store

Thank you for shopping with us! At Decorvine, your satisfaction is very important to us. We strive to deliver high-quality home decor products that enhance your space and reflect your style. Please read our refund and return policy carefully before making any purchases.

This page outlines all terms regarding refunds, returns, and replacements. By placing an order on our website, you acknowledge and agree to the following policy.

🚫 Return Policy – No Returns Accepted

All sales are final. We do not accept returns or exchanges under any circumstances.

Our home decor products are crafted and packed with care. Due to the nature of our business and the products we sell (including wall art, canvas prints, vases, decorative items, lighting, and more), we have adopted a strict no-return policy to maintain the highest quality and hygiene standards.

Why We Don’t Accept Returns:

1. Customized or Made-to-Order Products
   Many of our items are made-to-order or customized based on your selected options (e.g., color, size, design). Such products are not eligible for returns or exchanges.
2. Hygiene and Safety Concerns
   Certain items like candle holders, fabrics, or mirrors may pose hygiene or safety risks once opened or used. For health and quality reasons, we cannot resell these items.
3. Fragile & Delicate Products
   Items such as ceramics, glass decor, or wall mirrors are prone to damage in transit. We take every precaution during packaging and shipping to prevent this. Once opened or used, they cannot be accepted back.
4. Seasonal or Limited-Edition Products
   Special collections, seasonal products, or clearance items are final sale only. These are not eligible for return.

❌ Refund Policy

We do not offer refunds for:

• Change of mind
• Ordering the wrong size or color
• Items that don’t match your room after delivery
• Delayed delivery caused by shipping carriers
• Accidental purchases

Once your order is confirmed and payment is processed, the sale is considered final and non-refundable.

📦 What If My Product Arrives Damaged or Incorrect?

While we do not accept general returns or refunds, we stand by the quality of our products and services. If your item arrives damaged, defective, or significantly different from what you ordered, please contact us within 72 hours of delivery.

You must provide:

• Your order number
• A clear photo or video of the damaged item
• A description of the issue

Our team will investigate the issue and offer the appropriate resolution. This may include:

✅ Sending a replacement (if available)
✅ Offering store credit for a future purchase

Please note: We do not issue refunds, even for damaged or incorrect items, unless otherwise required by local consumer law.🕐 Timeframe for Reporting Issues

To be eligible for a replacement or store credit:

• You must report the issue within 72 hours (3 days) of receiving the item.
• Claims made after this window will not be accepted.
• Items must be unused and in original condition to qualify for support.

🚚 Shipping & Delivery Issues

Please note, we are not responsible for:

• Delays caused by the shipping carrier (UPS, USPS, FedEx, etc.)
• Incorrect shipping addresses provided by the customer
• Lost or stolen packages marked as “Delivered” by the carrier

It is your responsibility to provide a correct and complete shipping address at checkout. Double-check before submitting your order.

Summary Table: Refund & Return Policy

⚠️ Non-Returnable Product Categories

The following categories are strictly non-returnable:

• Personalized wall art
• Framed canvas prints
• Candle holders & lighting
• Fabric-based decor
• Botanical decor (e.g., dried flowers)
• Limited-edition gift sets
• Final sale/clearance items

🧾 Store Credit (If Approved)

In rare cases where an issue is approved (e.g., damaged product), we may issue store credit instead of a replacement. This credit can be used for future purchases and does not expire.

Store credit is not transferable and cannot be converted into cash.

🔒 Secure & Transparent Shopping

At [Your Store Name], we are committed to providing:

• Secure payment methods
• Transparent policies
• Fast & safe delivery
• Real-time tracking & customer support

Your trust matters, and we take every order seriously to ensure quality and satisfaction.

🧠 Before You Order – What You Should Know

✔ Carefully review product descriptions, sizes, colors, and materials.
✔ Measure your space before ordering home decor items.
✔ Contact us with any questions before placing an order.
✔ Understand that all sales are final unless there’s damage or error on our part.

📞 Contact Us

If you have questions about your order or believe you’ve received a faulty product, contact us:📧 Email: decorvine@gmail.com
🕒 Customer Support Hours: Mon–Fri, 10 AM – 5 PM (EST)